We understand that circumstances can change. Unexpected events come along that might mean that your ability to repay your loan is affected.
If you find yourself in this position, we have options to help you get back on track, for example, we may be able to offer a temporary payment arrangement or time to seek independent help.
Our dedicated experts will work with you to find a solution that’s right for your individual situation.
The earlier you contact us, the sooner we can help.
Please get in touch with us on:
If you need additional support, please also see Support for Individual Circumstances
There are also several independent organisations that can offer free, impartial advice on money and debt issues. The links below may be helpful.
AppToPay is a trading name of Secure Trust Bank PLC and V12 Retail Finance Limited. V12 Retail Finance Limited is a credit broker, not a lender, and introduces you to Secure Trust Bank PLC, its parent company. If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the amount of credit taken out. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH. Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.